Today I shall rant about my credit card. Recently I got a slightly better credit card. I don't really feel the need to try and manage more than one...I don't usually have a balance longer than a month anyway, so I figured I would cancel the lessor one. First off there was no 800 number. I had to call long distance for customer service, I found that odd. So I called it. I had to jump through all the automated hoops..press 1 for your balance, press 2 for your credit limit, press 3 for your remaining credit, press 4 for a brick wall to slam your head against... Finally my option came, 0...shouldn't zero have been first? instead of 25th? I pressed it..*beep*, I am placed on hold. A lady answers, surprisingly she spoke English, I guess that's why they skimped on the 800 number to be able to afford someone who actually spoke the language of the customers she would be speaking to. She asked my name, address, card number, etc. Then asked what she could do for me.. I told her I wanted to cancel the card, she asked why, I informed her. Then she told me she would have to transfer me to the Grand Wizard, or maybe she said account manager... So I agree and then I hear the magical awesome elevator music of the 80's greatest hits volume one. After about 5 minutes I hear a click, and then a dial tone! They had hung up on me!
So I called back, five minutes later I am speaking with a different lady, who asks me all the same information and then puts me on hold. This time I make it through. Now a new lady, she then asks me the exact same questions, my name, address, card number, etc. and why I want to cancel. that's when I said "The first lady I spoke to asked those same questions why do I have to repeat the answers?" "well sir, I don't know why that lady asked you those questions, she doesn't even have a computer, perhaps she was just trying to be polite and make conversation?"
I'm joking.
But I was wondering why.
Then she said in the most monotone script reading voice in the world "Is there anything we can do to keep you?"
I was thinking, well that 85% APR is tempting to keep and that $50 credit limit does serve all my needs, plus this outstanding customer service really wins me over.
I decided to be nice and simply say no. Then as she thanked me she reminded me that I was always welcome back to *then she mispronounced the name of the card*...I'm not joking.
So I called back, five minutes later I am speaking with a different lady, who asks me all the same information and then puts me on hold. This time I make it through. Now a new lady, she then asks me the exact same questions, my name, address, card number, etc. and why I want to cancel. that's when I said "The first lady I spoke to asked those same questions why do I have to repeat the answers?" "well sir, I don't know why that lady asked you those questions, she doesn't even have a computer, perhaps she was just trying to be polite and make conversation?"
I'm joking.
But I was wondering why.
Then she said in the most monotone script reading voice in the world "Is there anything we can do to keep you?"
I was thinking, well that 85% APR is tempting to keep and that $50 credit limit does serve all my needs, plus this outstanding customer service really wins me over.
I decided to be nice and simply say no. Then as she thanked me she reminded me that I was always welcome back to *then she mispronounced the name of the card*...I'm not joking.
No comments:
Post a Comment